In development Nusami
A helpline and case-tracker for migrant workers.
A case-handling and emergency-support platform for Indonesian migrant workers: report a case, upload documents, and hit the panic button, with routing and SLA tracking by P3MI/KBRI teams.
- Field
- Worker protection
- Built for
- Migrant workers & advocates
- Timeline
- In development
- Stack
- 6 technologies
Case study
From problem to system
The problem
Indonesian migrant workers (PMI) facing wage, contract, document, or abuse problems abroad often don't know where to turn. Reports scatter across calls and messages, with no tracking and no certainty of follow-up.
What we built
Nusami becomes the place to handle cases and provide emergency support for migrant workers. Workers can report their own case, upload documents, and hit the panic button; P3MI/KBRI teams pick it up, handle it, and track the escalation with enforced SLAs. Every case leaves a clear trail.
Key features
What Nusami does
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PMI registration (NIK, passport, destination country)
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Report your own case by its category
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Severity levels and SLA tracking
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Panic button and worker check-ins
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Routing and escalation between teams (P3MI/KBRI)
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Document management and a full audit trail
Under the hood
Built with
- CodeIgniter 4
- PHP 8.2
- React 19
- Vite
- MariaDB
- JWT
